Itiviti has appointed Gavin Welsh to the new role of executive vice president, head of customer success. Welsh will define and drive Itiviti’s customer strategy, overseeing customer relations and the company’s support offerings, and reporting to Itiviti CEO Rob Mackay. Welsh joins Itiviti with more than 25 years’ experience of fintech customer support, most recently as global head of client coverage at TradingScreen.
Trader desktop solutions have advanced rapidly over the past few years, driven by new technology approaches, rising volumes and different types of data, interoperability, demand for ease of use, and the coronavirus pandemic that called for a desktop review as working from home became mainstream and later transitioned to hybrid working. Next generation desktops will...
Given my often critical view of the world of financial data standards, it has been an interesting exercise to look at the positive aspects of standardisation as part of my prep work for a panel session at this year’s Sibos on “standards and innovation”. Rather than being viewed purely as a chore, can the C...
A-Team Group, organisers of the TradingTech Summits, are pleased to announce the inaugural ExchangeTech Summit London on May 14th 2026. This dedicated forum brings together operators of exchanges, alternative execution venues and digital asset platforms with the ecosystem of vendors driving the future of matching engines, surveillance and market access.
Client onboarding is central to the success of banks, yet it continues to present challenges and the benefits of getting it right are difficult to achieve. The challenges arise from siloed systems, manual processes and poor entity data quality. The potential benefits of successful implementation include excellent client experience, improved client acquisition and loyalty, new business opportunities, reductions in costs, competitive advantage, and confidence in compliance.