Taskize Launches Mailbox Analyser to Track and Quantify Email Impact in Post-Trade Operations

Taskize has introduced Mailbox Analyser, a new tool designed to track and quantify the impact of email communication in post-trade operations. Given the substantial volume of emails handled by custodian banks—often exceeding a million annually—the new tool addresses the challenges posed by high email traffic, such as errors and auditing difficulties.

Mailbox Analyser helps firms understand their email usage by identifying the types of client enquiries and clients that generate the most emails, and by offering insights into resolution times and efficiency. Integrated with the Taskize platform, it monitors email traffic and automatically generates detailed analytics on activity levels, resolution times, staff performance, and query trends. This data can help banks to allocate resources more effectively, improve client satisfaction, and enhance the efficiency and compliance of their communication processes.