About a-team Marketing Services
The knowledge platform for the financial technology industry
The knowledge platform for the financial technology industry

A-Team Insight Blogs

Fenergo Appoints Louise O’Connell to New Role of Chief Customer Officer

Subscribe to our newsletter

Fenergo, a provider of digital client lifecycle management solutions (CLM) for financial institutions, continues to build its team with the appointment of Louise O’Connell to the newly created role of chief customer officer. The role is aligned with Fenergo’s strategic goal to become even more client centric and was created to drive a coordinated, client-centric engagement model.

O’Connell joins Fenergo having previously held roles in the asset finance and leasing industry. She has worked as European operations and IT director for CIT Bank and as CEO  for the Pan-European Asset Company (PEAC).

In her role at Fenergo, O’Connell is responsible for creating a cohesive client experience through the alignment of client-facing functions including professional services, product management, customer support and regulatory compliance. She will also run a continual assessment and review process to ensure that Fenergo is driving the most successful business outcomes for its clients and supporting them in meeting their digital transformation goals.

O’Connell reports directly to Fenergo CEO Marc Murphy. He comments: “In today’s competitive landscape, customer experience is key and we wanted to create a central role that would ensure deeper relationships with our clients. With decades of experience working in technology and operational roles in financial services and a laser sharp focus on customer experience, Louise is perfectly placed to deliver successful outcomes for our customers.”

Subscribe to our newsletter

Related content

WEBINAR

Recorded Webinar: What the LEI Means for your Firm

This webinar has passed, but you can view the recording here. This A-Team Webinar looks at the implications of the emerging legal entity identifier (LEI) for financial institutions as they address how to implement the new standard, and offers suggestions on best practices as the LEI becomes available. The industry initiative to develop and promote...

BLOG

Juniper Square Seeks to Democratise Private Markets with Data

Juniper Square has, from a virtual standing start, become one of the fastest-growing providers of data and investor services to private-market participants. Earlier in the summer it received a US$130 million series D capital injection that underscored its prospects and valued the company within unicorn territory. That’s unsurprising for a company whose platform has, since...

EVENT

AI in Capital Markets Summit London

The AI in Capital Markets Summit will explore current and emerging trends in AI, the potential of Generative AI and LLMs and how AI can be applied for efficiencies and business value across a number of use cases, in the front and back office of financial institutions. The agenda will explore the risks and challenges of adopting AI and the foundational technologies and data management capabilities that underpin successful deployment.

GUIDE

Entity Data Management Handbook – Fifth Edition

Welcome to the fifth edition of A-Team Group’s Entity Data Management Handbook, sponsored for the fourth year running by entity data specialist Bureau van Dijk, a Moody’s Analytics Company. The past year has seen a crackdown on corporate responsibility for financial crime – with financial firms facing draconian fines for non-compliance and the very real...