About a-team Marketing Services
The knowledge platform for the financial technology industry
The knowledge platform for the financial technology industry

A-Team Insight Blogs

Fenergo Appoints Louise O’Connell to New Role of Chief Customer Officer

Subscribe to our newsletter

Fenergo, a provider of digital client lifecycle management solutions (CLM) for financial institutions, continues to build its team with the appointment of Louise O’Connell to the newly created role of chief customer officer. The role is aligned with Fenergo’s strategic goal to become even more client centric and was created to drive a coordinated, client-centric engagement model.

O’Connell joins Fenergo having previously held roles in the asset finance and leasing industry. She has worked as European operations and IT director for CIT Bank and as CEO  for the Pan-European Asset Company (PEAC).

In her role at Fenergo, O’Connell is responsible for creating a cohesive client experience through the alignment of client-facing functions including professional services, product management, customer support and regulatory compliance. She will also run a continual assessment and review process to ensure that Fenergo is driving the most successful business outcomes for its clients and supporting them in meeting their digital transformation goals.

O’Connell reports directly to Fenergo CEO Marc Murphy. He comments: “In today’s competitive landscape, customer experience is key and we wanted to create a central role that would ensure deeper relationships with our clients. With decades of experience working in technology and operational roles in financial services and a laser sharp focus on customer experience, Louise is perfectly placed to deliver successful outcomes for our customers.”

Subscribe to our newsletter

Related content

WEBINAR

Recorded Webinar: Managing data, research and trading challenges in the countdown to MiFID II

MiFID II is a far-reaching regulatory directive, years in the works, but now just a few short months from taking effect on January 3. The European Union regulation will have global impact, in areas including unbundling payments for asset management research, allowing systematic internalizers latitude to handle more types of instruments, data management methods and...

BLOG

A-Team Group Announces Winners of its Data Management Insight Awards Europe 2024

The winners of A-Team Group’s Data Management Insight Awards Europe 2024 have been announced, with another crop of outstanding companies recognised for their innovation, expertise and performance. Established solution vendors and ground-breaking newcomers alike are acknowledged in the awards for providing leading data management solutions, services and consultancy to capital markets participants across Europe. Over...

EVENT

ESG Data & Tech Briefing London

The ESG Data & Tech Briefing will explore challenges around assembling and evaluating ESG data for reporting and the impact of regulatory measures and industry collaboration on transparency and standardisation efforts. Expert speakers will address how the evolving market infrastructure is developing and the role of new technologies and alternative data in improving insight and filling data gaps.

GUIDE

The Global LEI System – Slow but Sure

After what looked like a slow start to the summer, the initiative to establish a global standard for legal entity identifiers (LEIs) took a series of significant leaps forward during August, that appears to have put the project firmly back on track. If the marketplace felt a little reticent in June and July, it could...