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The knowledge platform for the financial technology industry

A-Team Insight Webinars

Recorded Webinar: Address Emerging Operational Risk and Alleviating Data Blind Spots with AI Powered Risk Management

15 July 2020

The digitalisation of financial services is in full flight, as financial institutions strive to offer the same levels of service and improved customer experience that consumer markets have enjoyed for some time. This digitalisation – providing seamless access to appropriate services on demand – requires great emphasis on client data. This changing digital landscape, and evolving regulations such as global privacy laws, have created a number of factors that contribute to the growing risk ecosystem.

In particular, firms find themselves as stewards of new and expanded data sets that are protected by increasingly stringent privacy regulations. As they seek to learn and collect more information about their customers’ activities, behaviours and preferences, financial institutions have had to pivot their practices, policies and strategies to support and protect stakeholders of all kinds, including staff, managers and clients. In this session, we’ll review some of the dynamic elements that pose growing operational and reputational risk, including data sprawl, shadow IT and privacy regulations.

We’ll discuss how firms are reacting to the growing threat in terms of improvement of their data structures and governance processes. And we’ll explore how investments and expansion in artificial intelligence can help inform decision making and highlight blind spots to surface issues that may otherwise go unnoticed.

Key Takeaways:

  • The importance of data structure and consistency to confidently rely on automation
  • Areas and elements of AI to enhance your risk management program today
  • Considerations for future projects and expansion in AI


Mridula Mutharaju Data & Analytics
NatWest Group
Vicki Fabian Senior Risk Manager for IT Change and New Technologies
Lloyds Banking Group
Scott Bridgen GRC Consulting Director
Moderator: Laurie McAughtry Editor
A-Team Group

More about our speakers:

Mridula Mutharaju

Data & Analytics

NatWest Group

Mridula has 20 years of experience in financial services and is currently the Global Head of Privacy & Records Management for NatWest Markets. She leads a cross-functional team responsible for ensuring that the company complies with global privacy laws and record keeping requirements. Mridula is also leading activity to create a framework for information ethics.

In previous roles with NatWest Markets, Mridula led regulatory change programmes such as MiFID II and GDPR. Before that she held various front office roles, including project finance, corporate finance and derivatives sales, in companies such as ICICI Bank, Japan Bank for International Cooperation and Investec Bank plc.

Vicki Fabian

Senior Risk Manager for IT Change and New Technologies

Lloyds Banking Group

Vicki Fabian is a Senior Risk Manager in Lloyds Banking Group’s (LBG) IT Change and New Technologies Risk team. She is responsible for providing insightful and high quality analysis and oversight across all areas of technology risks and controls in support of the execution of effective risk management across LBG.

Vicki has over 15 years risk and compliance experience in a financial services environment. Before joining the New Technologies team she has worked as Senior Risk Manager focusing on Digital Banking, Change and Transformation.

Scott Bridgen

GRC Consulting Director


Scott Bridgen serves as a GRC Consulting Director for OneTrust GRC– a purpose-built software designed to operationalise integrated risk management. In his role, Scott is responsible for driving the development and delivery of OneTrust’s integrated risk management product as well as driving the refinement of the toolset and offerings. He advises companies throughout their risk management implementations to establish processes to support operations and align with their enterprise objectives, including adopting industry best practices and adhering to requirements relating to relevant standards, frameworks, and laws (e.g. ISO, NIST, SIG and more). Scott works with clients to realise the extent of their risk exposure, helping clients to map their digital infrastructure, assess risks, combat threats, monitor ongoing performance, and document evidence throughout the risk lifecycle.

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