Encompass, a provider of automated Know Your Customer (KYC) solutions, continues to build its executive team with the addition of Nicola Pickering to the newly created role of vice president of customer success and delivery. She has worked across client success management, programme delivery and product design, and will be responsible for ensuring an evolving list of customers continues to get the best from the Encompass product. The appointment comes as current head of customer success and delivery, Dr Henry Balani, transitions to the role of global head of industry and regulatory affairs.
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