SmartStream has announced the preview of Smart Agents for Investigations, a solution designed to bring augmented and autonomous capabilities to financial reconciliations and back-office operations. Integrating with SmartStream’s current platforms, these agents utilise domain-trained AI to triage, investigate, and resolve exceptions. The system understands the context of breaks, adheres to customer playbooks, and autonomously sources missing information. Crucially, it documents every action for audit and compliance purposes, shifting the user experience from manual investigation to a streamlined review and approval process.
This development addresses the heavy operational burden of manual exception handling, which currently accounts for up to 70% of effort in financial institutions. Complex, time-sensitive exceptions often lead to high costs, SLA breaches, and settlement risks. By automating these processes, Smart Agents aim to reduce reliance on manual intervention, eliminate knowledge silos, and improve scalability during volume spikes. This ensures greater operational resilience and allows analysts to focus on risk management rather than administrative tasks.
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