Shield has added two capabilities to its communications surveillance and archiving platform, aiming to help compliance teams improve alert review efficiency while giving senior leaders clearer evidence of surveillance performance.
The updates include Shield Insights, a premium analytics layer for compliance operations, and a redesigned reviewer experience that Shield says can reduce alert review time by up to 50%. The additions respond to a familiar operating challenge for surveillance teams: rising alert volumes, limited reviewer capacity and growing pressure to evidence programme effectiveness to regulators. Shield points to recent industry survey data indicating that 93% of financial institutions cite high false positive volumes as a significant challenge, while fewer than 0.02% of alerts progress beyond Level 1 review.
Shield Insights is designed to give compliance and operations leaders a more consistent view of surveillance performance across metrics such as alert rates, review coverage, reviewer productivity and workload distribution. The aim is to reduce reliance on manual reporting processes and parallel reporting workflows that can create data-quality and integration issues. By structuring raw surveillance data into standardised operational metrics, the analytics layer gives firms a clearer basis for tracking key performance indicators, evidencing review coverage and preparing for regulatory exams.
The reviewer workflow update focuses on the operational bottleneck at the point of alert investigation. Shield says the redesigned experience removes unnecessary navigation and visual clutter, putting relevant context in front of reviewers more quickly while preserving detection logic, model governance and regulatory auditability. The company says the release is embedded into existing workflows and does not require workflow redesign.
“Compliance teams are being asked to operate at a higher standard than ever before – managing more alerts, more channels, and more complexity, while proving program effectiveness to regulators with measurable evidence,” said Tamar Sharir Beiser, Chief Product Officer at Shield. “These innovations meet that reality at every level of the function – equipping compliance leaders with the performance intelligence to measure and demonstrate program impact, while empowering reviewers with faster, clearer workflows. This pincer approach reflects where the industry is heading and where Shield is leading.”
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