Helia, an Australian lenders mortgage insurer, has selected Informatica to improve data management and governance around its claims processing capabilities as the home loans sector sees a surge in digitalisation.
Sydney-headquartered Helia said the artificial intelligence (AI)-powered data services company would help it accelerate claims and streamline its data pipeline. It hopes that the using Informatica’s Intelligent Data management Cloud will also enable the company to enhance its customer engagement using chatbots and automated decision making.
“By taking control of our data and implementing AI-powered data governance, we’re building a foundation to surpass our customers’ expectations and maximise value from AI,” said Michelle Soakell-Ho, data governance leader at Helia.
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