Banks still have gaps in their data management capabilities, which are preventing them from fully utilising new technologies such as artificial intelligence, according to a report by Cornerstone Advisors.
The consultancy’s “Improving Your Financial Institution’s Data IQ” study stated that lenders scored “50 out of 100” for their ability to acquire, manage and use data. But it added that shortcomings like siloed tech stacks and manual processes, such as continued use of spreadsheets, were mitigating against then taking full advantage of innovations.
“The banking industry stands at a critical inflection point as artificial intelligence (AI) transforms core banking operations, customer experiences, and risk management frameworks,” the report stated. “Although AI promises unprecedented efficiency gains and competitive advantages, many banking institutions are struggling to bridge the gap between their current data infrastructure and the sophisticated requirements of modern AI systems.”
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