About a-team Marketing Services
The knowledge platform for the financial technology industry
The knowledge platform for the financial technology industry

A-Team Insight Blogs

How to Digitalise Client Onboarding and Improve Customer Experience

Subscribe to our newsletter

Financial institutions are improving the client onboarding and the customer experience, but could do better by developing enterprise rather than point solutions, gaining a 360 view of each customer, and working towards digitalising the client lifecycle.

During a recent webinar hosted by A-Team’s Data Management Insight and sponsored by Fenergo, a poll question revealed that 50% of the webinar audience was not satisfied with and was working to improve the client onboarding and customer experience it offers, 37% was quite satisfied and working to improve, 8% quite satisfied, and 5% not satisfied at all. Countering this, another poll questioning how organisations view digitalisation of the client lifecycle in terms of remaining competitive, showed 64% of the audience deeming digitalisation essential, 20% somewhat important, 12% just one factor of remaining competitive and 4% saying it is a ‘nice to have’.

Bridging the gap between a lack of satisfaction with existing client onboarding and the need for digitalisation, the webinar discussed how to optimise entity data management and create golden source data that can span the customer journey, barriers to digitalisation – namely cost, culture and skilled resources, technology solutions, and the ultimate benefits of successful digitalisation.

The webinar also provided a step-by-step guide to digitalising onboarding and plenty of advice for practitioners from speakers including Was Chaudry, head of UK private banking onboarding at Credit Suisse; Manash Banerjee, global head of entity reference data and technology lead for client lifecycle management rollout at Nomura Securities, and Niall Twomey, chief technology officer and co-founder at Fenergo.

You can listen to the webinar here.

Subscribe to our newsletter

Related content

WEBINAR

Recorded Webinar: In data we trust – How to ensure high quality data to power AI

Artificial intelligence is increasingly powering financial institutions’ processes and workflows, encompassing all parts of the enterprise from front-office to the back-office. As organisations seek to gain a competitive edge, they are trialling the technology in variety of ways to streamline and empower multiple use cases. Some are further than others along the path to achieving...

BLOG

Reporting Seen Among Use Cases Benefiting from Cloud-based Data Management for AI

Artificial intelligence is being adopted by financial regulators at pace, putting pressure on the financial institutions that the overseers serve to double down on their reporting capabilities. It’s no surprise to find that the same AI that’s helping regulators can aid organisations in getting those reporting procedures in place. To do so, however, they need...

EVENT

RegTech Summit New York

Now in its 9th year, the RegTech Summit in New York will bring together the RegTech ecosystem to explore how the North American capital markets financial industry can leverage technology to drive innovation, cut costs and support regulatory change.

GUIDE

Entity Data Management Handbook – Second Edition

Entity data management is this year’s hot topic as financial firms focus on entity data to gain a better understanding of customers, improve risk management and meet regulatory compliance requirements. Data management programmes that enrich the Legal Entity Identifier with hierarchy data and links to other datasets can also add real value, including new business...