The leading knowledge platform for the financial technology industry
The leading knowledge platform for the financial technology industry

A-Team Insight Blogs

How to Digitalise Client Onboarding and Improve Customer Experience

Financial institutions are improving the client onboarding and the customer experience, but could do better by developing enterprise rather than point solutions, gaining a 360 view of each customer, and working towards digitalising the client lifecycle.

During a recent webinar hosted by A-Team’s Data Management Insight and sponsored by Fenergo, a poll question revealed that 50% of the webinar audience was not satisfied with and was working to improve the client onboarding and customer experience it offers, 37% was quite satisfied and working to improve, 8% quite satisfied, and 5% not satisfied at all. Countering this, another poll questioning how organisations view digitalisation of the client lifecycle in terms of remaining competitive, showed 64% of the audience deeming digitalisation essential, 20% somewhat important, 12% just one factor of remaining competitive and 4% saying it is a ‘nice to have’.

Bridging the gap between a lack of satisfaction with existing client onboarding and the need for digitalisation, the webinar discussed how to optimise entity data management and create golden source data that can span the customer journey, barriers to digitalisation – namely cost, culture and skilled resources, technology solutions, and the ultimate benefits of successful digitalisation.

The webinar also provided a step-by-step guide to digitalising onboarding and plenty of advice for practitioners from speakers including Was Chaudry, head of UK private banking onboarding at Credit Suisse; Manash Banerjee, global head of entity reference data and technology lead for client lifecycle management rollout at Nomura Securities, and Niall Twomey, chief technology officer and co-founder at Fenergo.

You can listen to the webinar here.

Related content

WEBINAR

Recorded Webinar: The post-Brexit UK sanctions regime – how to stay safe and compliant

When the Brexit transition period came to an end on 31 December 2020, a new sanctions regime was introduced in the UK under legislation set out in the Sanctions and Anti-Money Laundering Act 2018 (aka the Sanctions Act). The regime is fundamentally different to that of the EU, requiring financial institutions to rethink their response...

BLOG

GLEIF LEI Search 2.0 and API Offer Customised, Automated Access to Rich LEI Data

The Global LEI Foundation (GLEIF) has responded to industry demand for customised, automated access to rich LEI data with LEI Search 2.0 and an API that allows third-party developers to automate searches and retrieve open, higher quality LEI data from within their application environments. LEI Search 2.0 expands the number of search parameters available, providing...

EVENT

RegTech Summit APAC Virtual

RegTech Summit APAC will explore the current regulatory environment in Asia Pacific, the impact of COVID on the RegTech industry and the extent to which the pandemic has acted a catalyst for RegTech adoption in financial markets.

GUIDE

Entity Data Management Handbook – Seventh Edition

Sourcing entity data and ensuring efficient and effective entity data management is a challenge for many financial institutions as volumes of data rise, more regulations require entity data in reporting, and the fight again financial crime is escalated by bad actors using increasingly sophisticated techniques to attack processes and systems. That said, based on best...