About a-team Marketing Services
The knowledge platform for the financial technology industry
The knowledge platform for the financial technology industry

A-Team Insight Blogs

Fenergo Appoints Louise O’Connell to New Role of Chief Customer Officer

Subscribe to our newsletter

Fenergo, a provider of digital client lifecycle management solutions (CLM) for financial institutions, continues to build its team with the appointment of Louise O’Connell to the newly created role of chief customer officer. The role is aligned with Fenergo’s strategic goal to become even more client centric and was created to drive a coordinated, client-centric engagement model.

O’Connell joins Fenergo having previously held roles in the asset finance and leasing industry. She has worked as European operations and IT director for CIT Bank and as CEO  for the Pan-European Asset Company (PEAC).

In her role at Fenergo, O’Connell is responsible for creating a cohesive client experience through the alignment of client-facing functions including professional services, product management, customer support and regulatory compliance. She will also run a continual assessment and review process to ensure that Fenergo is driving the most successful business outcomes for its clients and supporting them in meeting their digital transformation goals.

O’Connell reports directly to Fenergo CEO Marc Murphy. He comments: “In today’s competitive landscape, customer experience is key and we wanted to create a central role that would ensure deeper relationships with our clients. With decades of experience working in technology and operational roles in financial services and a laser sharp focus on customer experience, Louise is perfectly placed to deliver successful outcomes for our customers.”

Subscribe to our newsletter

Related content

WEBINAR

Recorded Webinar: Best practice data management for trading automation

High quality, consistent and timely data is key to automation of the trading and investment cycle, but while firms are keen to push on with automation, barriers remain. These include sourcing the right data, timely delivery, data quality and ensuring regulatory compliance. The webinar will discuss the foundational role of data in trading automation, and...

BLOG

SmartStream Chief Jaffer Sees Rapid Change in Year at Helm

Just over a year into his tenure as chief executive of financial data automation provider SmartStream, Akber Jaffer finds himself surveying a data industry that’s changed enormously over his short time at the UK-based company. Chat GPT was a year old when he took on his new role and the artificial intelligence (AI) technology’s revolutionary...

EVENT

AI in Capital Markets Summit London

The AI in Capital Markets Summit will explore current and emerging trends in AI, the potential of Generative AI and LLMs and how AI can be applied for efficiencies and business value across a number of use cases, in the front and back office of financial institutions. The agenda will explore the risks and challenges of adopting AI and the foundational technologies and data management capabilities that underpin successful deployment.

GUIDE

Tackling the Data Management Challenges of FATCA

As the July 1, 2014 deadline for compliance with the Foreign Account Tax Compliance Act – or FATCA – approaches, financial institutions around the world are working to ensure their data management and operational systems will meet the requirements of the US legislation. This report discusses the requirements of FATCA and how the legislation is...