The leading knowledge platform for the financial technology industry
The leading knowledge platform for the financial technology industry

A-Team Insight Blogs

Fenergo Appoints Louise O’Connell to New Role of Chief Customer Officer

Fenergo, a provider of digital client lifecycle management solutions (CLM) for financial institutions, continues to build its team with the appointment of Louise O’Connell to the newly created role of chief customer officer. The role is aligned with Fenergo’s strategic goal to become even more client centric and was created to drive a coordinated, client-centric engagement model.

O’Connell joins Fenergo having previously held roles in the asset finance and leasing industry. She has worked as European operations and IT director for CIT Bank and as CEO  for the Pan-European Asset Company (PEAC).

In her role at Fenergo, O’Connell is responsible for creating a cohesive client experience through the alignment of client-facing functions including professional services, product management, customer support and regulatory compliance. She will also run a continual assessment and review process to ensure that Fenergo is driving the most successful business outcomes for its clients and supporting them in meeting their digital transformation goals.

O’Connell reports directly to Fenergo CEO Marc Murphy. He comments: “In today’s competitive landscape, customer experience is key and we wanted to create a central role that would ensure deeper relationships with our clients. With decades of experience working in technology and operational roles in financial services and a laser sharp focus on customer experience, Louise is perfectly placed to deliver successful outcomes for our customers.”

Related content

WEBINAR

Recorded Webinar: Dealing with Reality – How to Ensure Data Quality in the Changing Entity Identifier Landscape

This webinar has passed, but you can view the recording here. The development of the global legal entity identifier standard has put a focus on entity and customer data. Financial institutions are struggling with a range of quality of issues. The emergence of several so-called pre-LEIs has added complexity to the situation. How are firms...

BLOG

Rimes Names Brad Hunt – Former Strategy Lead at BNY Mellon – as CEO

Rimes Technologies, a provider of managed data services, has appointed Brad Hunt as CEO. The company describes the appointment as a follow-on from a ‘significant growth investment’ in Rimes by Swedish private equity firm EQT Partners in February 2020. Rimes’ co-founder and former CEO, Christian Fauvelais, retains a role on the company’s board and will...

EVENT

RegTech Summit London

Now in its 6th year, the RegTech Summit in London explores how the European financial services industry can leverage technology to drive innovation, cut costs and support regulatory change.

GUIDE

Practicalities of Working with the Global LEI

This special report accompanies a webinar we held on the popular topic of The Practicalities of Working with the Global LEI, discussing the current thinking around best practices for entity identification and data management. You can register here to get immediate access to the Special Report.