The leading knowledge platform for the financial technology industry
The leading knowledge platform for the financial technology industry

A-Team Insight Blogs

Fenergo Appoints Louise O’Connell to New Role of Chief Customer Officer

Fenergo, a provider of digital client lifecycle management solutions (CLM) for financial institutions, continues to build its team with the appointment of Louise O’Connell to the newly created role of chief customer officer. The role is aligned with Fenergo’s strategic goal to become even more client centric and was created to drive a coordinated, client-centric engagement model.

O’Connell joins Fenergo having previously held roles in the asset finance and leasing industry. She has worked as European operations and IT director for CIT Bank and as CEO  for the Pan-European Asset Company (PEAC).

In her role at Fenergo, O’Connell is responsible for creating a cohesive client experience through the alignment of client-facing functions including professional services, product management, customer support and regulatory compliance. She will also run a continual assessment and review process to ensure that Fenergo is driving the most successful business outcomes for its clients and supporting them in meeting their digital transformation goals.

O’Connell reports directly to Fenergo CEO Marc Murphy. He comments: “In today’s competitive landscape, customer experience is key and we wanted to create a central role that would ensure deeper relationships with our clients. With decades of experience working in technology and operational roles in financial services and a laser sharp focus on customer experience, Louise is perfectly placed to deliver successful outcomes for our customers.”

Related content

WEBINAR

Recorded Webinar: How to exploit the opportunities of alternative data

Alternative data is emerging as a key component of buy-side firms’ efforts to seek out new investment opportunities, for many filling the gap left by the unbundling of sell-side research from execution. By tapping into unique, non-traditional data sets, hedge funds and quantitative fund managers hope to exploit unfound opportunities before they hit the mainstream....

BLOG

Former HSBC Global CDO Lorraine Waters Joins Solidatus as the Company’s First CDO

Lorraine Waters, who took early retirement from her role as global chief data officer at HSBC in September 2020, has returned to the capital markets data management community in the role of chief data officer at Solidatus. She joins the company, a leader in metadata management software, as it expands in size, extends its geographic...

EVENT

Data Management Summit USA Virtual

Now in its 11th year, the Data Management Summit USA Virtual explores the shift to the new world where data is redefining the operating model and firms are seeking to unlock value via data transformation projects for enterprise gain and competitive edge.

GUIDE

Risk & Compliance

The current financial climate has meant that risk management and compliance requirements are never far from the minds of the boards of financial institutions. In order to meet the slew of regulations on the horizon, firms are being compelled to invest in their systems in order to cope with the new requirements. Data management is...