Broadridge Financial Solutions has released a rather telling report for those at financial institutions responsible for customer onboarding and client lifecycle management. The report shows that personalisation in communications can make a significant impact on customer loyalty. Some 35% of 3,004 consumers surveyed in the US and Canada said companies they use need to improve communication experiences, while 25% stopped doing business with a company specifically due to poorly personalised communications, a percentage that grows to 35% among millennials.
A-Team Insight Briefs
Broadridge Report Reveals Damage of Poor Personalised Communications
When the Brexit transition period came to an end on 31 December 2020, a new sanctions regime was introduced in the UK under legislation set out in the Sanctions and Anti-Money Laundering Act 2018 (aka the Sanctions Act). The regime is fundamentally different to that of the EU, requiring financial institutions to rethink their response...
S&P Global Market Intelligence Extends Marketplace with Focus on Collaborative Data Analytics, AI Solutions and ESG Data
S&P Global Market Intelligence has extended the marketplace it released in May 2020 with the addition of a workbench that supports collaborative data analytics, a Kensho machine learning solution for textual data, and 25 data sets and solutions. A new query library helps users search a catalogue of pre-built code queries to speed up data...
Now in its 5th year, the RegTech Summit in London explores how the European financial services industry can leverage technology to drive innovation, cut costs and support regulatory change.
Sourcing entity data and ensuring efficient and effective entity data management is a challenge for many financial institutions as volumes of data rise, more regulations require entity data in reporting, and the fight again financial crime is escalated by bad actors using increasingly sophisticated techniques to attack processes and systems. That said, based on best...