About a-team Marketing Services
The knowledge platform for the financial technology industry
The knowledge platform for the financial technology industry

A-Team Insight Blogs

Shield Integrates with Zoom to Ensure Communications Compliance

Subscribe to our newsletter

In response to client demand, specialist RegTech provider Shield has integrated its complete eComms compliance and Surveillance platform with collaboration platform Zoom. Its capture, surveillance and investigation tools can now be used across video, audio, chat and shared data files on the Zoom system in order to protect communications and ensure compliance during these unprecedented new Covid-19 working conditions.

“Already popular before the COVID-19 pandemic, Zoom has become indispensable for many firms during lockdown restrictions and into the new normal,” explains Dror Bareket, R&D Director at Shield. “Whilst it is an excellent communications tool, compliance regulations still need to be upheld across all channels. We have extended the reach of our platform to include all the elements of capture, correlation, data enrichment, analytics, proactive and preventive detection across applicable Zoom interactions.”

Many monitored/regulated users have hitherto been prohibited from using tools such as Zoom for fear of potential compliance breaches – but under the new working conditions forced by the Covid-19 pandemic, collaboration tools have become increasingly important and alongside this, compliance challenges have also evolved. With no physical Compliance officer in the remote working environment, firms must ensure all eComms follow regulations, and that can be easier said than done.

The Shield platform collects and securely stores all the applicable Zoom eComms data (including voice, video, shared files and metadata), enriches and structures the data, then analyses it using powerful AI (machine learning and Natural Language Processing – NLP) then connects it with structured data to find any relevant discussions or other communications centred on the financial marketplace (mentions of company names, stock prices etc.)

Crucially, it also provides surveillance and eDiscovery tools to search Zoom meetings data for specific content (words, phrases and complex combinations of language). Compliance officers can search this analysed data for specific terms or phrases, grouping investigations and all relevant data from other channels (correlated with phone calls, emails, chats etc.) as a package for specific investigations – be they internal, a request by the firm’s Legal team or in response to a regulator’s request for information.

The solution alerts the Compliance/Surveillance team to any flagged content within Zoom sessions, utilising behavioural detection models for Market Abuse, Employee Conduct and Information Handling (such as insider information and the sharing of sensitive information without permission etc).

The move follows Shield’s previous integration with Microsoft Teams. It’s not the only RegTech firm scrambling to adapt to the new compliance normal – earlier this year Germany’s ASC Technologies launched a new compliance recording solution for Microsoft Teams, while in July Evidology Systems, provider of the principles-based QED platform, also integrated with Teams to enable sustained management of regulatory compliance from within the application.

Subscribe to our newsletter

Related content

WEBINAR

Upcoming Webinar: Best approaches for trade and transaction reporting

11 September 2025 10:00am ET | 3:00pm London | 4:00pm CET Duration: 50 Minutes Compliance practitioners and technology leaders in capital markets face mounting pressure to ensure that reporting processes are efficient, accurate, and aligned with global standards. Market developments and jurisdictional nuances in regulatory frameworks like MiFID II, EMIR, SFTR and MAS create a...

BLOG

SEC Charges 26 Financial Firms for Record-Keeping Failures, Resulting in $392.75 Million in Penalties

The U.S. Securities and Exchange Commission (SEC) has taken enforcement action against 26 broker-dealers, investment advisers, and dually-registered firms for widespread violations in maintaining and preserving electronic communications. The charges highlight longstanding failures by these firms to comply with federal record-keeping requirements. The implicated firms admitted to the facts outlined in the SEC orders, acknowledging...

EVENT

AI in Capital Markets Summit London

The AI in Capital Markets Summit will explore current and emerging trends in AI, the potential of Generative AI and LLMs and how AI can be applied for efficiencies and business value across a number of use cases, in the front and back office of financial institutions. The agenda will explore the risks and challenges of adopting AI and the foundational technologies and data management capabilities that underpin successful deployment.

GUIDE

The Reference Data Utility Handbook

The potential of a reference data utility model has been discussed for many years, and while early implementations failed to gain traction, the model has now come of age as financial institutions look for new data management models that can solve the challenges of operational cost reduction, improved data quality and regulatory compliance. The multi-tenanted...