Client lifecycle management (CLM) specialist Fenergo has taken a step towards reducing the complexity and labour intensity of solutions servicing with the introduction of its Digital Configuration Studio, a low to no-code administration suite that allows financial institutions to easily configure Fenergo’s CLM solution to suit their needs.
With the ability to oversee routine CLM configuration and deeper project-specific requirements, Fenergo Digital Configuration Studio allows business users to become self-sufficient in best practice configuration, testing, maintenance and trouble-shooting while reducing costs and overheads. It includes a data model, user interface and workflow, along with additional rules and localisation models.
“As our customers embark on digital transformation initiatives, there is a growing requirement to democratise technology. The no code Digital Configuration Studio was developed to meet that need,” says Fenergo CEO Marc Murphy. “By putting configuration of our platform into the hands of the business user, our clients can benefit from a smarter, faster implementation.”
Joe Dunphy, vice president of product development at Fenergo, adds: “The solution empowers our clients by giving them self-sufficiency in terms of adopting and localising the product in a way that doesn’t impact future upgrades. The underlying product structure doesn’t change, it just allows them to configure details in a safe and code-free environment. That takes away dependency on Fenergo resources, and takes away the need for high-tech expertise.
“We get the same benefits as our end clients – it is a huge efficiency tool for us, and means that we can focus more resources on investment and innovation – hiring people that understand the market and the problems we are trying to solve in place of purely technical skillsets.”