Meritsoft, a Cognizant company, has launched a new asset servicing claims management solution, aiming to modernise the handling of coupon and dividend claims operations. Built on the company’s next-generation post-trade automation platform, the solution automates claims issuance, matching, and payment processes, reducing aged debtors and risk-weighted assets. The platform addresses the operational challenges faced by asset servicing teams, particularly during post-dividend seasons when backlogs are common.
The API-first tool integrates seamlessly into existing workflows and includes real-time dashboards for managing claims by attributes like entity, market, and age. It also features an inter-company matching tool to optimise costs from internal trading claims. By automating the processing of claims received via PDF or CSV attachments and integrating with tools like Taskize, Meritsoft’s solution enhances efficiency and enables faster, auditable resolution of complex queries. It offers on-premises or cloud deployment for scalability.
“Claims management, often overlooked in the industry’s priority list, stands to benefit immensely from more automation and emerging technologies,’ comments Daniel Carpenter, CEO of Meritsoft. “Our solution empowers asset servicing teams globally to move away from the manually intensive processes involved with claims matching and reconciliation and focus instead on the more complex and value-add tasks. For the broader firm, this will equate to lower costs, healthier margins, and an enhanced client reputation.”
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