Broadridge Financial Solutions has released a rather telling report for those at financial institutions responsible for customer onboarding and client lifecycle management. The report shows that personalisation in communications can make a significant impact on customer loyalty. Some 35% of 3,004 consumers surveyed in the US and Canada said companies they use need to improve communication experiences, while 25% stopped doing business with a company specifically due to poorly personalised communications, a percentage that grows to 35% among millennials.
A-Team Insight Blogs
Upcoming Webinar: How to deliver a 360 view of your customers using next-generation managed data services
Date: 25 September 2019 Time: 10:00am ET / 3:00pm London / 4:00pm CET. Customer data is king, with organisations across the financial sector striving for a complete view of the data. If you can achieve this, you can take a data-driven approach to decision making whether in obtaining better behavioural insights, offering personalised products, handling...
Refinitiv Deploys Trulioo Digital Identity Verification Technology to Strengthen Fight Against Financial Crime
Refinitiv and Trulioo, a provider of digital identity verification technology, have partnered to offer access to digital identity solutions that could strengthen the fight against financial crime and foster financial inclusion. The partnership plans to deliver innovative solutions that will help financial institutions reduce fraud and financial crime by verifying billions of customers online while...
Now in its 8th year, the Data Management Summit (DMS) in London explores the shift to the new world where data is redefining the operating model and firms are seeking to unlock value via data transformation projects for enterprise gain and competitive edge.
Over the past couple of years, Complex Event Processing has emerged as a hot technology for the financial markets, and its flexibility has been leveraged in applications as diverse as market data cleansing, to algorithmic trading, to compliance monitoring, to risk management. CEP is a solution to many problems, which is one reason why the...