Broadridge Financial Solutions has released a rather telling report for those at financial institutions responsible for customer onboarding and client lifecycle management. The report shows that personalisation in communications can make a significant impact on customer loyalty. Some 35% of 3,004 consumers surveyed in the US and Canada said companies they use need to improve communication experiences, while 25% stopped doing business with a company specifically due to poorly personalised communications, a percentage that grows to 35% among millennials.
A-Team Insight Blogs
This webinar has passed, but you can view the recording by registering here. The challenges of client lifecycle management continue to increase, driven by regulation and requiring financial institutions to review processes around client onboarding, Know Your Customer (KYC) and client data maintenance. The webinar will outline the challenges faced by financial institutions, discuss best...
US Treasury’s Berner Expounds on the Benefits of the OFR, Discusses the LEI and an Upcoming Conference on Data
This week, the US government organised a roundtable event to discuss the developments around tracking systemic risk and the establishment of the Office of Financial Research (see the link to the event here). Representing the OFR, Richard Berner, counsellor to the US Department of the Treasury’s Tim Geithner, championed the benefits of reference data standardisation,...
Now in its 8th year, the Data Management Summit (DMS) in London explores the shift to the new world where data is redefining the operating model and firms are seeking to unlock value via data transformation projects for enterprise gain and competitive edge.
Welcome to the third edition of the Entity Data Management Handbook which is available for free download. In this updated edition we delve into the role entity data plays in the smooth running of financial institutions and capital markets, the challenges of attaining high quality data, and various aspects, approaches and technologies involved in managing...