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A-Team Insight Blogs

BNP Paribas Improves Customer Service with Open Source Data Integration

BNP Paribas Real Estate UK, a leading provider of real estate services, has today announced that it has selected the Talend Integration Suite (TIS) to effectively manage its client data. The move is a significant part of the company’s development strategy and aims to improve customer service, by enabling the migration of confidential client data securely and efficiently.

With 3,300 employees in 150 offices, across 30 countries in Europe, Middle East, India and the US, BNP Paribas Real Estate is a leading real estate services provider and a major global player. In the UK, BNP Paribas Real Estate offers its clients a comprehensive range of real estate services, providing targeted and integrated solutions both locally and internationally.

Anthony Shama, Head of Software Development at BNP Paribas Real Estate commented: “As the largest provider of property services in Europe, BNP Paribas Real Estate has to manage huge amounts of confidential client data, and make information such as property rental and lease details directly accessible to clients. We needed a tool that could securely migrate this data. Our head office in Paris is already successfully using Talend Integration Suite and so we have rolled it out in the UK. TIS is an excellent choice and fully meets our needs.”

“Using Talend Integration Suite, BNP Paribas Real Estate can securely extract rich client data instantly and easily. Talend Integration Suite has removed the headache of creating databases and reports and also eliminated the chance of human error, meaning we can completely rely on the data we hold and provide to our clients,” continued Anthony.

“Overall, Talend Integration Suite is a leading piece of technology that allows us to move and transform information in a more sophisticated, secure and easy to use manner. Being based on a highly flexible and intuitive platform, we have the capability to build our own integration processes internally, and the added value of this is tremendous,” Anthony finished.

François Méro, General Manager-EMEA, Talend commented: “As a leader in real estate services and client management, BNP Paribas Real Estate continues to strive to improve customer service and transparency, and its adoption of Talend Integration Suite really reflects this commitment. By using Talend Integration Suite, BNP Paribas Real Estate will benefit from being able to maintain accurate client data, which can be accessed securely by its clients and exported for reporting. This will help to significantly improve customer service and efficiency, and at a dramatically lower cost than using proprietary software.”

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