About a-team Marketing Services
The knowledge platform for the financial technology industry
The knowledge platform for the financial technology industry

A-Team Insight Blogs

Thunderhead Updates Customer Communications Platform with Two New Modules

Subscribe to our newsletter

Document management system vendor Thunderhead has released an updated version of its customer communications platform, Thunderhead Now. Version 5.0 of the solution features two new modules: Contribute Now for the updating of content by non-technical users; and Analyse Now, which includes a set of new analytical tools.

Glen Manchester, CEO of the vendor, explains that the new modules are designed to allow more users across an enterprise to update customer communications documents. “By enabling any business user, regardless of their role, to quickly and easily contribute new content, we are giving our clients the power to make each and every customer communication, regardless of the delivery channel, both highly personal and compliant,” he claims.

The first incarnation of Thunderhead Now was launched in 2003 and deployed standards-based technology, including XML, to allow users to create and maintain customer communications. The new version of the solution is aimed at allowing users to create and manage customer communications for either batch or real-time delivery via any channel, print or electronic, says the vendor.

To this end, Contribute Now is a web-based module that enables non-technical users from across the enterprise to develop new content and business rules for Thunderhead communications. This essentially means that staff from departments such as marketing, legal and compliance can contribute and update content in any communication without specialist skills or training, according to Thunderhead.

The Analyse Now module includes a set of analytical tools aimed at providing more insight into a firm’s customer communications. “Analyse Now provides critical information for our clients to maximise the impact of their customer communications as well as continuously improve the business processes that drive them,” says Manchester.

Subscribe to our newsletter

Related content

WEBINAR

Recorded Webinar: A practical guide to dual UK and EU regulatory reporting as the Temporary Permission Regime comes to a close

The Temporary Permission Regime (TPR) allowing capital markets participants in the European Economic Area (EEA) to continue to operate in the UK post Brexit will be withdrawn by the end of 2023, calling on firms that want to stay in the UK to gain full authorisation from the FCA and prepare to comply with both...

BLOG

Alveo expands data partnership with SIX

Alveo, a cloud-based market data integration, analytics and Data-as-a-Service (DaaS) solutions provider, has expanded its global data coverage and feed integrations with the addition of new content from SIX, including sentiment indicators, tax, and regulatory risk data. SIX data sets covering global security master and historical pricing data are already available to users of Alveo’s...

EVENT

A-Team Briefing: Cloud Innovation for Data Ops

This Innovation Briefing will explore approaches to data infrastructure transformation, technologies required and how to make sure processes are optimised to support real time data management. Hear from leading practitioners and innovative technology solution providers who will share insight into how to set up and leverage your data infrastructure to provide user access to consistent data and analytics, and companies the ability to monetise their data.

GUIDE

Regulatory Data Handbook 2022/2023 – Tenth Edition

Welcome to the tenth edition of A-Team Group’s Regulatory Data Handbook, a publication that has tracked new regulations, amendments, implementation and data management requirements as regulatory change has impacted global capital markets participants over the past 10 years. This edition of the handbook includes new regulations and highlights some of the major regulatory interventions challenging...