About a-team Marketing Services
The knowledge platform for the financial technology industry
The knowledge platform for the financial technology industry

A-Team Insight Blogs

How to Digitalise Client Onboarding and Improve Customer Experience

Subscribe to our newsletter

Financial institutions are improving the client onboarding and the customer experience, but could do better by developing enterprise rather than point solutions, gaining a 360 view of each customer, and working towards digitalising the client lifecycle.

During a recent webinar hosted by A-Team’s Data Management Insight and sponsored by Fenergo, a poll question revealed that 50% of the webinar audience was not satisfied with and was working to improve the client onboarding and customer experience it offers, 37% was quite satisfied and working to improve, 8% quite satisfied, and 5% not satisfied at all. Countering this, another poll questioning how organisations view digitalisation of the client lifecycle in terms of remaining competitive, showed 64% of the audience deeming digitalisation essential, 20% somewhat important, 12% just one factor of remaining competitive and 4% saying it is a ‘nice to have’.

Bridging the gap between a lack of satisfaction with existing client onboarding and the need for digitalisation, the webinar discussed how to optimise entity data management and create golden source data that can span the customer journey, barriers to digitalisation – namely cost, culture and skilled resources, technology solutions, and the ultimate benefits of successful digitalisation.

The webinar also provided a step-by-step guide to digitalising onboarding and plenty of advice for practitioners from speakers including Was Chaudry, head of UK private banking onboarding at Credit Suisse; Manash Banerjee, global head of entity reference data and technology lead for client lifecycle management rollout at Nomura Securities, and Niall Twomey, chief technology officer and co-founder at Fenergo.

You can listen to the webinar here.

Subscribe to our newsletter

Related content

WEBINAR

Recorded Webinar: Best practices for creating an effective data quality control framework

Data quality is critical to capital markets processes from identifying counterparties to building customer relationships, regulatory reporting, and ultimately improving the bottom line. It can also be extremely difficult to achieve. One solution is a data quality control framework that includes an automated and systematic process that monitors the state of data quality and ensures...

BLOG

Real-time and Always on: The Benefits and Challenges of Perpetual KYC

Monitoring risks to companies during the onboarding of clients can be time-consuming and costly. Nevertheless, it’s an essential effort, demanded by regulators and expected by stakeholders who want to ensure their investments are protected. By streamlining the process, the impacts of know-your-customer (KYC) monitoring on corporate bottom lines and productivity can be reduced. Technology has...

EVENT

ESG Data & Tech Summit London

The ESG Data & Tech Summit will explore challenges around assembling and evaluating ESG data for reporting and the impact of regulatory measures and industry collaboration on transparency and standardisation efforts. Expert speakers will address how the evolving market infrastructure is developing and the role of new technologies and alternative data in improving insight and filling data gaps.

GUIDE

Entity Data Management Handbook – Fourth Edition

Welcome to the fourth edition of A-Team Group’s Entity Data Management Handbook sponsored by entity data specialist Bureau van Dijk, a Moody’s Analytics company. As entity data takes a central role in business strategies dedicated to making the customer experience markedly better, this handbook delves into the detail of everything you need to do to...