About a-team Marketing Services
The knowledge platform for the financial technology industry
The knowledge platform for the financial technology industry

A-Team Insight Blogs

Fenergo Research Finds Lack of Strategic Data Management in Client Onboarding

Subscribe to our newsletter

Fenergo has published the final instalment of its three-part Client Lifecycle Management Trends Report – Disrupt the Disrupters. Headline statistics show 33% of the C-suite banking executives surveyed for the report have not invested in any technology to improve client onboarding, despite 99% agreeing that underinvestment in technology directly impacts onboarding and retention. Only 15% have automated the collection of data and 74% believe data management is overlooked strategically, despite its presence in the top three most critical business concerns for respondents.    

Other headlines from the research include 20% of executives surveyed saying a lack of maturity in their technology infrastructure is preventing them from investing in new, disruptive technologies, including big data analytics and Artificial Intelligence (AI), to improve client lifecycle management. Some 67% are not partnered with a fintech/regtech provider to improve operational efficiencies, and just 40% of respondents have integrated with an external data or Know Your Customer (KYC) utility provider.

The report is based on research carried out by Fenergo spanning 250 C-suite executives across data, technology and compliance, within commercial, business, investment and corporate banks. Respondents were based in banks of varying sizes across the world.

Marc Murphy, CEO at Fenergo, comments: “Our report findings tell us that a lack of technology investment and mature infrastructure are creating barriers to digital transformation.” To improve the situation, he suggests connecting internal and external systems and technologies through specially designed application programming interfaces (APIs) that allow financial institutions to build customer ecosystems without the need for a rip and replace solution. With a centralised client data strategy, firms can then achieve a single client view across all jurisdictions, and automate the flow of client data between the front and back office. Murphy adds: “This enables frictionless end-to-end client journeys,  and certainty. It also enables financial institutions to ultimately disrupt the disruptors.”

Subscribe to our newsletter

Related content

WEBINAR

Recorded Webinar: How to simplify and modernize data architecture to unleash data value and innovation

The data needs of financial institutions are growing at pace as new formats and greater volumes of information are integrated into their systems. With this has come greater complexity in managing and governing that data, amplifying pain points along data pipelines. In response, innovative new streamlined and flexible architectures have emerged that can absorb and...

BLOG

Challenges of the New Regulatory Landscape: Data Management Summit London Preview

The regulatory landscape for financial institutions has rarely been in greater flux than now, placing new challenges on the technology and data that will be critical to satisfying the requirements of overseers. While digital innovations are offering organisations the opportunity to meet their compliance obligations with greater accuracy and efficiency, they are also encouraging regulators...

EVENT

TradingTech Summit London

Now in its 14th year the TradingTech Summit London brings together the European trading technology capital markets industry and examines the latest changes and innovations in trading technology and explores how technology is being deployed to create an edge in sell side and buy side capital markets financial institutions.

GUIDE

AI in Capital Markets: Practical Insight for a Transforming Industry – Free Handbook

AI is no longer on the horizon – it’s embedded in the infrastructure of modern capital markets. But separating real impact from inflated promises requires a grounded, practical understanding. The AI in Capital Markets Handbook 2025 provides exactly that. Designed for data-driven professionals across the trade life-cycle, compliance, infrastructure, and strategy, this handbook goes beyond...