About a-team Marketing Services
The knowledge platform for the financial technology industry
The knowledge platform for the financial technology industry

A-Team Insight Blogs

Etrali introduces Check Suite to Support Compliance with FCA and CFTC Rules on Call Recording

Subscribe to our newsletter

Etrali Trading Solutions has pulled together functionality it offers around the recording, storing and retrieval of traders’ voice calls to deliver Etrali Check Suite, a solution designed to help firms maintain compliance on the trading floor.

The company previously provided on-site engineer checks of recording solutions as part of a managed service, but has packaged and industrialised the checks to provide a solution that can be used by customers to log into any recorder and make checks. This means Etrali Check Suite can be used not only as part of a managed service, but also by customers that use Etrali to deploy, but not manage, recording solutions and by customers that have deployed recording solutions and need a checking service.

The service is PBX agnostic and includes three key checks that can provide information to help compliance officers understand any infrastructure issues and their potential risks. A health check of recording software and its server helps to ensure the reliability of infrastructure, a recording check listens to random calls and identifies recorded files that may be empty or full of white noise, and a call check matches the number of calls logged by the PBX to the number recorded. All the checks within the Etrali Check Suite can be carried out using the company’s software on site or remotely, with users benefitting from reports and analytics that provide better governance, control and auditability of their recording infrastructure.

Robert Powell, global head of compliance and product management at Etrali Trading Solutions, explains: “Etrali Check Suite gives clients increased knowledge about the functioning of their recording solutions. We make critical information readily accessible so that a compliance team can act on it.”

Considering compliance requirements around voice recording, Powell says the Check Suite will help users comply with UK Financial Conduct Authority regulations on call recording that are enshrined in rule 11.8.5 in the authority’s Conduct of Business Sourcebook, as well as those that must comply with the US Commodity Futures Trading Commission’s record keeping requirements set out in rules 23.202, 1.31 and 1.35.

With Etrali customers recording voice activity on about 4,000 lines on a global basis and about 20% of these using one of the company’s health checks, Powell concludes: “We hope that by packaging our checks in Etrali Check Suite, customers will move towards using all three.”

Subscribe to our newsletter

Related content

WEBINAR

Upcoming Webinar: Best Practices for Managing Trade Surveillance

1 July 2025 10:00am ET | 3:00pm London | 4:00pm CET Duration: 50 Minutes The surge in trading volumes combined with the emergence of new digital financial assets and geopolitical events have added layers of complexity to market activities. Traditional surveillance methods often struggle to keep pace with these changes, leading to difficulties in detecting...

BLOG

Why is Comms Surveillance Still a Problem? Key Insights from RegTech Summit 2024

More than $3 billion in fines and even higher legal costs have underscored the persistent challenges firms face in e-communications surveillance. Despite abundant evidence of the regulatory, financial, and reputational risks at stake, this problem continues to vex compliance teams worldwide. This provided the context for a group of senior practitioners and RegTech experts convened...

EVENT

TradingTech Briefing New York

Our TradingTech Briefing in New York is aimed at senior-level decision makers in trading technology, electronic execution, trading architecture and offers a day packed with insight from practitioners and from innovative suppliers happy to share their experiences in dealing with the enterprise challenges facing our marketplace.

GUIDE

AI in Capital Markets: Practical Insight for a Transforming Industry – Free Handbook

AI is no longer on the horizon – it’s embedded in the infrastructure of modern capital markets. But separating real impact from inflated promises requires a grounded, practical understanding. The AI in Capital Markets Handbook 2025 provides exactly that. Designed for data-driven professionals across the trade life-cycle, compliance, infrastructure, and strategy, this handbook goes beyond...