Behavox has expanded its managed services offering to include an onshore Alert Review service, aimed at helping compliance teams tackle the growing volume of surveillance alerts across communications and trading platforms. The service is designed to reduce false positives and focus teams on the most critical escalations.
Traditionally, firms have relied on internal teams or advisory firms to handle the review process. But with increasing regulatory pressure and high alert volumes, many are looking for scalable, cost-effective alternatives that don’t compromise on quality or security. Behavox’s new offering positions itself as an answer to that demand, delivering regionally based compliance professionals through its onshore and nearshore review centres in the US, UK, Europe, and Japan.Unlike conventional models, the Behavox service is platform-agnostic, meaning firms using legacy lexicon-based systems can access the alert review without changing their current surveillance infrastructure. According to Francois Suarez, Head of SME at Behavox, “Firms have struggled to find a cost-effective, high-quality alert review model that ensures compliance without compromising security. Our managed services solution bridges this gap, offering a seamless review service from dedicated and experienced compliance experts. We’ve seen the impact firsthand; by escalating only the most relevant alerts, compliance teams can focus on higher-value tasks. Best of all, you don’t need to be an existing customer. Our platform-agnostic service supports firms using legacy lexicon-based solutions, helping to eliminate obvious false positives and reduce noise that wouldn’t normally be an issue when using Behavox.”
The core value of the service lies in its combination of AI-powered workflows and experienced human reviewers, allowing compliance teams to focus on higher-value tasks. On average, the service escalates around 10% of alerts for further investigation—providing a streamlined workflow while preserving the integrity of the review process.Behavox applies a strict accreditation framework to its analysts, ensuring reviewers meet the standards expected in financial services compliance and surveillance functions. That assurance has become especially important as regulatory scrutiny intensifies and enforcement activity rises.
“Compliance risks are becoming more complex and widespread,” noted Michael Talbert, Head of Professional Services at Behavox. “Organizations need a reliable, scalable solution to identify and focus on the most critical issues.”
Key features of the alert review service include:
- Expert-Led Policy Optimization – Behavox Subject Matter Experts will make suggestions on risk policy configuration, to reduce false positives and enhance true positive detection.
- High-Quality, Onshore Alert Review – Dedicated teams based in key financial hubs provide localized expertise, ensuring thorough and accurate analysis.
- Comprehensive Reporting & Transparency – Clients receive detailed oversight, monthly reporting, and service improvement recommendations.
- AI-Enabled Cost Efficiency – AI-powered workflows help control costs while maintaining exceptional accuracy.
- Customizable & Scalable Solutions – Firms can choose tiered service models based on their unique surveillance requirements.
- Platform-Agnostic Integration – The service works seamlessly with any communication surveillance system, making it accessible beyond Behavox customers.
In an increasingly noisy surveillance landscape, the ability to reduce alert fatigue while maintaining regulatory rigor is a growing priority for financial institutions. Behavox’s latest move signals an evolution in managed surveillance services—away from rigid advisory support, and toward operational enablement at scale.
In recent months, Behavox has demonstrated significant momentum in the AI-driven compliance and data management sector through a series of strategic initiatives.
In February, Behavox acquired Mosaic Smart Data, a move that expanded its AI product ecosystem into front office analytics. This acquisition aimed to enhance the firm’s capabilities in providing advanced data analytics solutions to financial institutions.
Around the same time, Ion Pacific, a global investment manager, selected Behavox’s Intelligent Archive to streamline its compliance processes. This partnership underscored the growing adoption of Behavox’s solutions among financial institutions seeking efficient data management and compliance readiness.
These developments reflect Behavox’s commitment to innovation, setting the stage for its latest initiative to further support compliance teams.
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