About a-team Marketing Services

A-Team Insight Blogs

ACA Partners LeapXpert to Extend Surveillance of Off-Channel Communications

Subscribe to our newsletter

CGRC specialist ACA Group has partnered LeapXpert to deliver greater capabilities for off-channel communications monitoring. The partnership provides enhancements to archival, workflow, and surveillance features across WhatsApp, iMessage, SMS, WeChat, Telegram, LINE and Signal, and comes at a time when regulators are looking more closely at how financial firms are communicating internally, as well as with clients.

Last year, the SEC and CFTC fined Wall Street firms a combined $1.8 billion for failing to prevent employees from communicating on messaging channels that are not monitored for compliance. The FCA, ESMA, and FINRA also have rules in place for financial institutions to capture and oversee all mobile communications to detect potential market abuse such as insider trading, unlawful information sharing, or other forms of manipulation.

Annie Morris, chief product officer at ACA Group, says: “Amid growing regulatory scrutiny, the move to a mobile-first or single vendor solution is paramount to satisfying all components necessary to demonstrate that the duty of supervision has been met. With LeapXpert, we can offer a unified solution where a fractured multi-channel work experience poses a significant regulatory challenge.”

LeapXpert’s mobile messaging capture capabilities are available to global buy-side and sell-side firms through ACA’s ComplianceAlpha eComms platform, which includes a policy-based surveillance engine, relationship forensics, and an integrated archive to enable more effective internal investigations. The LeapXpert platform enables data capture and governance across voice and messaging channels including WhatsApp, iMessage, SMS, WeChat, Telegram, LINE and Signal. A native integration with Microsoft Teams allows employees to communicate with clients through their preferred messaging apps from within Teams.

Subscribe to our newsletter

Related content


Recorded Webinar: FRTB Implementation in APAC: An industry update and what is left to do

Fundamental Review of the Trading Book (FRTB) regulation, a set of proposals from the Basel Committee on Banking Supervision (BCBS) for a new market risk-related capital requirement for banks, is due to be implemented across APAC over the next few years. Singapore and Japan, by way of example, have set implementation deadlines in 2024, while...


ICE Benchmark Administration Provides Update on LIBOR Cessation and Synthetic LIBOR

ICE Benchmark Administration (IBA), the authorised and regulated administrator of LIBOR, has provided an update on LIBOR settings yet to be ceased and synthetic LIBOR methodologies. The UK FCA issued its final messages on LIBOR at the end of May 2023, prior to the end of the US dollar LIBOR panel and reminding market participants...


TradingTech Summit London

Now in its 13th year the TradingTech Summit London brings together the European trading technology capital markets industry, to explore how trading firms are innovating in today’s cloud and digital based environment to create flexible, scalable trading platforms to support speed to market and business agility.


Regulatory Data Handbook 2023 – Eleventh Edition

Welcome to the eleventh edition of A-Team Group’s Regulatory Data Handbook, a popular publication that covers new regulations in capital markets, tracks regulatory change, and provides advice on the data, data management and implementation requirements of more than 30 regulations across UK, European, US and Asia-Pacific capital markets. This edition of the handbook includes new...