FIMA regular and data management veteran, Julia Sutton has completed four weeks in her role at the Royal Bank of Canada (RBC), where she is now director in charge of reference data for EMEA and Asia Pacific. Speaking at FIMA 2009’s focus day, she explained that she is using her experienced garnered at Barclays Capital and Citi to help her overhaul the bank’s reference data management systems.
Sutton joined RBC from Citi, where she was global head of customer accounts with responsibility for maintaining global account data and KYC for Capital Markets for more than three years. Prior to this, she was associate director at Barclays Capital for nearly 19 years.
At Citi, Sutton spent a long time developing a certified gold copy customer database, in order to provide an intuitive, easy to use search system for end users. She worked with Microsoft FAST Search technology and Search Business Consulting (SBC) to integrate two customer information sources and achieve a golden copy record of this data earlier this year. The bank also implemented a reconciliation hub from software vendor Web Services Integration (WSI) in 2008: the Xceptor Product Suite Reconciliation Hub. The rollout was aimed at affording Citi more control over its data and increasing the time available for data analysis by automating its retrieval.