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The leading knowledge platform for the financial technology industry

A-Team Insight Webinars

Recorded Webinar: Regtech – How to digitalise the customer experience with KYC and AML Innovation

6 November 2018

You can listen to the recording of this webinar by registering on this page.

How can ‘digitalising’ client onboarding help to speed up data processing and improve customer experience?  How can you leverage digital capabilities to improve your Know Your Customer (KYC) and Anti-Money Laundering (AML) workflows, processes and checks?

The task is not easy for financial institutions that have large, complex, legacy ecosystems, and standalone solutions and processes.

However, all is not lost, with the emergence of specialist regtech providers that can help you leap frog heritage infrastructure and deploy new and improved workflows, systems and applications.

This webinar will gauge the extent of digitalisation across onboarding, KYC and AML, review the latest market developments, and explore the capabilities of regtech tools that can help you solve the problems inherent in today’s onboarding processes, and enhance customer experience.

If your organisation is working to improve customer experience, register for this webinar to find out more about:

  • The state of play on digitalising customer experience
  • Problems caused by legacy and standalone systems
  • Best practice approaches to digitalisation
  • Regtech tools that innovate KYC and AML processes
  • Guidance on how to set and achieve your goals


Moderator: Sarah Underwood, Editor,
A-Team Group

Targ Patience
Group Chief Compliance Officer
Gibraltar Stock Exchange Group

Yulia Murat, Director, Integrated Intelligence & Investigations (i3),
Financial Crime Compliance,
Standard Chartered Bank

Joe Dunphy,
VP Product Management,

More About Our Speakers:

Targ Patience
Group Chief Compliance Officer
Gibraltar Stock Exchange Group

Targ was appointed as Chief Compliance Officer for the Gibraltar Stock Exchange Group (GSXG) in June 2018. In this role he is responsible for the development and executive leadership of the Compliance function for the Group’s broad range of businesses, which includes a European Regulated Market, Global MTF, Utility Token ICO platform, Digital Asset Exchange, and a Fund Administration and Fiduciary Services business. Prior to joining GSXG, Targ spent seven years at the helm of Tesseract Consulting Ltd, a boutique compliance and regulatory change consultancy practice that he established in 2011 in the City of London, through which he advised and supported leading financial institutions and market infrastructures in meeting the challenges of post-Crisis regulatory and market reforms. He lives with his wife, Tereza, aboard their sailing yacht in Gibraltar’s sunny Marina Bay.

Yulia Murat
Director, Integrated Intelligence & Investigations (i3), Financial Crime Compliance
Standard Chartered Bank

Yulia Murat is a director in the Financial Crime Strategic Intelligence team at Standard Chartered Bank. In her role, Yulia manages analytical projects aimed at identifying financial crime risk in the Bank’s client population globally. This work usually involves analysing digital client data in various jurisdictions using a variety of systems and tools. Prior to Standard Chartered, Yulia headed the Financial Crime Compliance Enhanced Due Diligence team at the London office of Standard Bank Group, the largest African bank by assets. This role involved a large client data remediation exercise. In the past, Yulia has also led the Business Intelligence function in the EMEA region within the Thomson Reuters’ RISK department and worked as legal specialist at Google UK.

Joe Dunphy
VP Product Management

Joe is responsible for the overall delivery of product strategy and design across the Fenergo suite of applications and has a strong background in regulatory compliance solutions.


Interested in hosting your own webinar? Get in touch