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Recorded Webinar: Client lifecycle management: faster Onboarding, KYC, AML and GDPR processing

2 October 2018

Are your client lifecycle management processes – including client onboarding, Know Your Customer (KYC), Anti-Money Laundering (AML) and most recently General Data Protection Regulation (GDPR) – up to the right standard for today’s pressing regulatory challenges?

Early iterations of KYC and AML applications may no longer be effective from either a compliance or competitive perspective, so what are the alternatives and how best can they be implemented?

If you want to understand today’s best practices for effective and faster client lifecycle management, and the challenges of implementing them, then this webinar is for you.

We will be discussing:

  • What do effective client lifecycle management processes look like?
  • How to optimise data, technology, processes and people for effective management
  • The impact of GDPR on client onboarding
  • Emerging solutions for client lifecycle management
  • How to turn the burden of onboarding into competitive advantage


Anu Ratan Senior Global AML Policy and Advisory Manager
Tier 1 Banks
Greg Watson Global Head of Sales
Bill Hauserman Senior Director of Compliance Solutions
Bureau van Dijk
Moderator: Sarah Underwood Editor
A-Team Group

More about our speakers:

Anu Ratan

Senior Global AML Policy and Advisory Manager

Tier 1 Banks

Anu Ratan is a Senior Global AML Policy and Advisory Manager specializing in drafting and roll-out of Global AML Policy in Tier-1 Banks.

She has over 16 years of experience in UK, USA and Asia.

Anu started her career in Technology before moving onto Financial Crime Compliance and so has an in-depth understanding of end-to-end picture in Policy, Business and Technology.

She has worked with UBS, Deutsche Bank, RBS, HSBC and Barclays. In 2016, she advised a FinTech company that uses IBM Watson’s Artificial Intelligence system for Financial Crime Compliance.

Her interests are keeping herself up to date with emerging risks and trends in Financial Crime, Organized Crime, Cyber-Crime, Technology and sharing her knowledge with others via her articles on LinkedIn.

Greg Watson

Global Head of Sales


Greg leads Fenergo’s global sales team. He joined Fenergo from HSBC, where his most recent role was as a Managing Director and Global Head of the Client Management Group for the Global Banking & Markets division. Previously, Greg worked in Private Equity, in Business/Product Management at UBS Investment Bank and in various IT and transformation roles.

Bill Hauserman

Senior Director of Compliance Solutions

Bureau van Dijk

Bill is focused on the anti-corruption compliance solutions at Bureau van Dijk. As a rapidly evolving global risk within financial institutions and corporations, corruption risk management requires a far more systematic approach encompassing customers, third-party business partners as well as employees.

Bill joined Bureau van Dijk after 12 years designing and deploying globalcompliance and ethics programs for SAI Global and NAVEX Global. For the last 7 years he has focused primarily on the perplexing problem of creating efficient due diligence technology and content for truly understanding the risks of customers and business partners. Bill has seen first-hand the potentially false sense of security found in current due diligence programs.

Bill has over 25 years of management experience, having held senior positions in client service, development, consulting, and finance. He was co-founder and CEO of VIS Corporation, a leading provider of custom e-learning and knowledge sharing applications. Prior to VIS, Bill served as Vice President of Educational and Consulting Services at Access Technology, a CompuServe Company.

Interested in hosting your own webinar? Get in touch