Upcoming Webinar: Client Experience and Onboarding For Transfer Agents: How to ensure you deliver a seamless client experience and differentiate your services26 September 2019
Date: 26 September 2019
Time: 10:00am ET / 3:00pm London / 4:00pm CET.
Clients expect you to seamlessly deliver a range of transfer services. They expect you to delight their investors and ensure you have a robust onboarding and compliance process in place. They also want you to help them ensure they comply with shareholding obligations and corporate actions.
With digital expectations becoming ever higher, how will you and your firm beat the competition? Join this exclusive webinar to learn how the market leaders are excelling and why digitalising your onboarding and client experience is key to your future success.
The webinar will consider:
- How transfer agents can deliver a seamless client experience
- The need to digitalise onboarding and client experience
- Technologies and tools to support digitalisation
- How to build competitive advantage
- The benefits of digitalisation beyond compliance
Stuart Jehan, Senior Manager – Strategic Development, Global Fund Services, Robeco
Valerie Hesse, Head of Transfer Agency Product, Brown Brothers Harriman
Stephen Florence, Account Director, Fenergo
Moderator: Sarah Underwood, Editor,
More about our Speakers:
Senior Manager – Strategic Development, Global Fund Services
Stuart Jehan is a Strategic Development Manager at Robeco Nederland, and also works for Robeco Luxembourg S.A. as the oversight officer for transfer agency and distribution. Originally from the Channel Islands, he spent 14 years in private wealth before progressing to the funds industry 10 years ago. He therefore has a rounded understanding of the financial services industry.
Academically, Stuart holds MSc in Corporate Governance from Bournemouth University (UK), is a Chartered Member of the Chartered Institute for Securities & Investment (CISI), a Chartered Legal/Company Secretary (ICSA), and a Certified Trust & Estate Practitioner (STEP).
Stephen Florence joined Fenergo in August 2017. From day one, his focus has been working with Asset Servicing firms to streamline the Investor Lifecycle.
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