Scotiabank has made a strategic partnership with Google Cloud to increase the bank’s cloud-first commitment and accelerate its global data and analytics strategy. As a Scotiabank trusted cloud partner for data and analytics, Google Cloud will help create a more personal and predictive banking experience for Scotiabank customers in the Americas and across the globe.
The partnership builds on progress Scotiabank has made on its cloud strategy over the past several years. By moving its customer data onto Google Cloud, and using its data analytics and AI solutions, Scotiabank plans to unify data silos across the organisation, use machine learning models to reduce the time spent predicting customer offers from 14 days to hours, and improve customer interactions by giving its engineers and data scientists Google AI solutions such as natural language processing (NLP), voice, and vision capabilities to help the bank automate document processes and onboarding.
“The Google Cloud partnership for data and analytics will enable a significant improvement in speed, sophistication, and ubiquity of insights and automation through parallel processing and streaming data,” says Grace Lee, senior vice president and chief analytics officer at Scotiabank. “This transformation will undoubtedly improve the customer experience and the Bank’s efficiency globally.”