Capco and Lombardi , provider of business process management (BPM) suite software and services, have joined forces to strategically market and sell the Teamworks BPM suite as part of Capco’s Client Profile Management (CPM) solution.
According to Nick Jackson, partner at Capco, there are many drivers for delivering the joint offering – client demands, regulatory requirements and economic reasons being among them. “Capco’s experience and thought leadership around business process and content management married with Lombardi’s BPM software delivers a powerful joint offering that raises the bar for how financial services companies can improve the performance of their businesses,” he says.
Capco’s CPM solution and its business process and content management suite provide the “building blocks” required for automated processing of account opening and maintenance requests, and for client data quality management requests, it says, enabling users to improve client service levels, meet regulatory requirements, reduce costs and increase agility.
Lombardi’s enterprise BPM Suite, Teamworks, underpins Capco’s CPM service offering – it is the engine that will sit above Capco’s Business Process and Content Management Suite, orchestrating the processing of business requests in accordance with the scripted logic, integrating with these building blocks and legacy processing systems as required, and distributing tasks for users to complete only where necessary, for example certain approval type tasks. “For CPM, this creates value for our clients by automating account opening/maintenance and client data maintenance requests as much as possible, providing users only with exception tasks that require human intervention,” continues Jackson.
Capco has also recently partnered with ProfitStars to provide reconciliation, exception management and risk mitigation frameworks as part of its CPM solution, and with Systar for real-time and intraday monitoring environments that will sit on top of Capco’s Client Lifecycle Management (CLM) solution (Reference Data Review, March 2007).
Jackson says: “Capco has selected what we believe to be the best of breed software partners for business process modelling, business activity monitoring and reconciliations/data quality management. These three partners provide platforms that are crucial elements of the complete CPM service offering – processing automation, real time monitoring and high quality client data across an organisation. We are still looking for another partner under CPM to support the core management layer of the reference data. That partner will be selected and announced shortly.”