Financial institutions are spending millions of dollars every year inefficiently onboarding and maintaining clients, according to research from Fenergo, a provider of Know Your Customer (KYC) and Client Lifecycle Management (CLM) software solutions. A global study of over 1,000 C-level executives across corporate and institutional banks found that, on average, over half are spending between $1,500 and $3,000 to complete just one client KYC review.
The findings also show over half of financial institutions spending between 61 and 150 days on KYC reviews for clients, much of which is spent gathering and inputting data across multiple systems. Overall, more than 80% of respondents have between 1,000 and 2,500 employees working on KYC tasks. Some 90% said labour-intensive KYC impacts their ability to make better risk decisions. However, the data also shows financial institutions now focusing investment on automation with 62% prioritising spend for technology.
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