About a-team Marketing Services
The knowledge platform for the financial technology industry
The knowledge platform for the financial technology industry

A-Team Insight Blogs

Thunderhead Updates Customer Communications Platform with Two New Modules

Subscribe to our newsletter

Document management system vendor Thunderhead has released an updated version of its customer communications platform, Thunderhead Now. Version 5.0 of the solution features two new modules: Contribute Now for the updating of content by non-technical users; and Analyse Now, which includes a set of new analytical tools.

Glen Manchester, CEO of the vendor, explains that the new modules are designed to allow more users across an enterprise to update customer communications documents. “By enabling any business user, regardless of their role, to quickly and easily contribute new content, we are giving our clients the power to make each and every customer communication, regardless of the delivery channel, both highly personal and compliant,” he claims.

The first incarnation of Thunderhead Now was launched in 2003 and deployed standards-based technology, including XML, to allow users to create and maintain customer communications. The new version of the solution is aimed at allowing users to create and manage customer communications for either batch or real-time delivery via any channel, print or electronic, says the vendor.

To this end, Contribute Now is a web-based module that enables non-technical users from across the enterprise to develop new content and business rules for Thunderhead communications. This essentially means that staff from departments such as marketing, legal and compliance can contribute and update content in any communication without specialist skills or training, according to Thunderhead.

The Analyse Now module includes a set of analytical tools aimed at providing more insight into a firm’s customer communications. “Analyse Now provides critical information for our clients to maximise the impact of their customer communications as well as continuously improve the business processes that drive them,” says Manchester.

Subscribe to our newsletter

Related content

WEBINAR

Recorded Webinar: In data we trust – How to ensure high quality data to power AI

Artificial intelligence is increasingly powering financial institutions’ processes and workflows, encompassing all parts of the enterprise from front-office to the back-office. As organisations seek to gain a competitive edge, they are trialling the technology in variety of ways to streamline and empower multiple use cases. Some are further than others along the path to achieving...

BLOG

Modern Data Landscape Comes Under Scrutiny at Data Management Summit London

From data products and marketplaces to the new challenges of regulatory compliance and the latest thinking on unstructured data, A-Team Group’s Data Management Summit London 2025 took in the full breadth of topics that chief data officers and their teams are dealing with daily. With a line up of C-suite executives and expert speakers from...

EVENT

Buy AND Build: The Future of Capital Markets Technology

Buy AND Build: The Future of Capital Markets Technology London examines the latest changes and innovations in trading technology and explores how technology is being deployed to create an edge in sell side and buy side capital markets financial institutions.

GUIDE

The DORA Implementation Playbook: A Practitioner’s Guide to Demonstrating Resilience Beyond the Deadline

The Digital Operational Resilience Act (DORA) has fundamentally reshaped the European Union’s financial regulatory landscape, with its full application beginning on January 17, 2025. This regulation goes beyond traditional risk management, explicitly acknowledging that digital incidents can threaten the stability of the entire financial system. As the deadline has passed, the focus is now shifting...