Themis has released an AI-powered chatbot integration for its financial crime platform. The chatbot is designed to provide instant assistance, speedy responses, personalised support and connections to experts.
The 24/7 availability allows customers to receive assistance at any moment regardless of time zones or business hours, while instant responses supported by the inclusion of natural language processing (NLP) capabilities in the chatbot can deliver quick and accurate answers to enquiries, reducing response times and increasing customer satisfaction.
Using machine learning (ML) algorithms, the chatbot learns from each interaction, allowing it to provide increasingly personalised assistance tailored to individual customer needs and preferences. The chatbot is trained and monitored by financial crime experts and links users with ICA-qualified support agents who can answer any additional queries with expertise gained from experience in the compliance industry.
Resources from Themis’s Insight team that provides research on emerging financial crime threats, as well as AML training and best practice guides, are also accessible within the chatbot.
Lizzie Stewart, Themis head of customer success, says: “Our chatbot integration underscores Themis’s dedication to being a customer-centric, expert-led organisation. We recognise that the market needs not just a technological solution for compliance, but an anti-financial crime partner.”
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