Symphony, the financial markets infrastructure and technology platform, is set to enhance its voice analytics capabilities by integrating Google Cloud’s generative artificial intelligence (gen AI) and transcription technologies. This development, building upon Symphony’s existing strategic partnership with Google Cloud as its primary cloud provider, aims to address the unique challenges of voice transcription in the jargon-heavy financial markets sector, where standard transcription services often fall short in terms of accuracy and security.
The collaboration will see Cloud9, Symphony’s cloud-based voice solution used by finance and trading teams, being augmented with Google Cloud’s gen AI platform, Vertex AI, to provide fine-tuned speech-to-text and natural language processing (NLP) capabilities. Cloud9, which facilitates collaboration across various asset classes including commodities and equity derivatives, will draw upon Vertex AI’s real-time voice analytics, aiming to deliver improved customer service, efficient trade reconstruction, and reduction of post-trade processing issues, while adhering to stringent compliance and security standards. The system’s compliance-enabling features will also support active risk analysis and management by flagging potentially suspicious discussions for compliance review.
In addition to providing transcription and summarisation for compliance purposes, the new AI-powered functionality is designed to extract product and contextual insights from unstructured data, thereby enriching the Cloud9 user experience and offering a deeper understanding of market dynamics. This will include capabilities such as tagging relevant entities, analysing customer sentiment, and identifying trending topics.
Symphony CEO Brad Levy commented: “We have been on a journey with Google Cloud for the past two years, one that has been a true partnership on many fronts. We are confident that by tapping Google Cloud’s AI capabilities for voice analytics, Symphony will be able to offer the more than 1,000 institutions we serve with top notch service that will create further efficiency and innovation in financial markets.”
Zac Maufe, Global Head of Regulated Industries at Google Cloud added: “Generative AI has the potential to transform the trading landscape from automating routine tasks to identifying potential misconduct through anomalies in data. Our expanded partnership with Symphony builds on the success of our long-standing collaboration, and with the integration of speech-to-text gen AI, Symphony can provide financial institutions with high accuracy voice analytics that can help improve risk management and drive efficiencies across the trading floor.”
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