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Refinitiv Releases Low-Code/No-Code Solution for Digital Customer Onboarding

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Refinitiv, an LSEG business, has introduced a secure and personalised digital customer onboarding solution that enables financial firms to verify an individual’s identity information and documents in real time, conduct remote biometric checks, and cross reference a series of disparate data sets, such as residential addresses and sanction lists, to verify bank accounts.

The onboarding solution offers a configurable user interface, which allows organisations to provide a branded product application process that can be delivered via the web, mobile or API. Its low-code/no-code requirements mean it can be integrated and deployed within two to six weeks, accelerating the remote onboarding of new customers for multiple financial products, while providing a good user experience.

“We have applied 20-plus years’ experience gained in developing customer and third-party screening and related due diligence solutions for the world’s leading global banks into the design of our digital onboarding solution. That expertise has enabled us to create a powerful, low-code/no-code solution that meets the unique needs of fast-growing firms,” says Ramesh Menon, global head of product, digital identity and fraud solutions at Refinitiv.

The customer onboarding solution is pre-integrated with World-Check, Refinitiv’s risk intelligence service, as well as Qual-ID, its digital identity solution, and its suite of bank account verification tools provided by GIACT. It is also possible to add on supplemental API services such as geolocation, address checking and mobile verification using a plug and play capability. An orchestration engine allows customers to combine KYC, business verification and AML data services from both Refinitiv and other service providers in one end-to-end experience.

The solution is delivered by the Customer and Third-Party Risk business of Refinitiv, which provides a suite of risk management services to support customers with KYC, due diligence, digital identity verification and fraud prevention activities.

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