LeapXpert, the enterprise-grade business communication platform, has announced a strategic partnership with OpenFin, the operating system (OS) of enterprise productivity.
Under the partnership, LeapXpert’s Federated Messaging Orchestration Platform will be integrated into OpenFin OS, enabling traders and other enterprise employees to retrieve critical information sent through messaging applications without leaving their primary workspace or interrupting their workflow.
OpenFin OS, used by 90% of global financial institutions, is designed to simplify app distribution, unify the digital workspace, and enable seamless communication and workflow between apps. LeapXpert’s platform enables users to communicate through popular consumer messaging apps from one unified environment, while staying compliant with record-keeping regulations.
Two of the key drivers behind the partnership were regulatory compliance and productivity, says Vicky Sanders, Chief Digital Officer at OpenFin. “With US banks being fined more than a billion dollars for wrong use of communication, it’s ever present in the mind of management that they need to have the right systems and technology in place to monitor all communication, whether it’s email, approved desktop chat channels, or messaging apps such as WeChat or WhatsApp. But there’s a much bigger macro driver, which is productivity,” she continues. “Particularly with communication being diversified away from email to these other forms of chat and text.”
By removing the need to toggle between devices and apps to respond to messages or search for critical data within threads, which can be time consuming and inconvenient, the integration between LeapXpert and OpenFin will address the communication needs of traders in one place, thereby increasing productivity, says Sanders. “In a trading floor environment, you might get a WhatsApp message from a client and instead of having to pick up your phone – which on many trading floors you’re not allowed to do – you get a desktop alert, and you can reply to your client immediately within that alert,” she says.
There are other synergies across the two businesses, adds Sanders. “LeapXpert originated with a wealth and investment banking client base and is now moving more into capital markets as it grows its global business. Openfin’s business is growing beyond the capital markets teams we’ve worked so closely with for over a decade, into different divisions at those banks. So we’re at a very nice meeting point. Working with LeapXpert is a great transition for us as we continue to grow our global reach.”
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