About a-team Marketing Services

A-Team Insight Blogs

ACA Partners LeapXpert to Extend Surveillance of Off-Channel Communications

Subscribe to our newsletter

CGRC specialist ACA Group has partnered LeapXpert to deliver greater capabilities for off-channel communications monitoring. The partnership provides enhancements to archival, workflow, and surveillance features across WhatsApp, iMessage, SMS, WeChat, Telegram, LINE and Signal, and comes at a time when regulators are looking more closely at how financial firms are communicating internally, as well as with clients.

Last year, the SEC and CFTC fined Wall Street firms a combined $1.8 billion for failing to prevent employees from communicating on messaging channels that are not monitored for compliance. The FCA, ESMA, and FINRA also have rules in place for financial institutions to capture and oversee all mobile communications to detect potential market abuse such as insider trading, unlawful information sharing, or other forms of manipulation.

Annie Morris, chief product officer at ACA Group, says: “Amid growing regulatory scrutiny, the move to a mobile-first or single vendor solution is paramount to satisfying all components necessary to demonstrate that the duty of supervision has been met. With LeapXpert, we can offer a unified solution where a fractured multi-channel work experience poses a significant regulatory challenge.”

LeapXpert’s mobile messaging capture capabilities are available to global buy-side and sell-side firms through ACA’s ComplianceAlpha eComms platform, which includes a policy-based surveillance engine, relationship forensics, and an integrated archive to enable more effective internal investigations. The LeapXpert platform enables data capture and governance across voice and messaging channels including WhatsApp, iMessage, SMS, WeChat, Telegram, LINE and Signal. A native integration with Microsoft Teams allows employees to communicate with clients through their preferred messaging apps from within Teams.

Subscribe to our newsletter

Related content

WEBINAR

Recorded Webinar: Managing Off-Channel Communications Compliance

Managing off-channel communications – business interactions occurring outside of approved corporate systems – continues to challenge firms’ compliance efforts. The rise of personal messaging apps, social media, and other unmonitored channels – for example, messaging functionality embedded in an order management system – exposes firms to substantial regulatory risk. Enforcement actions by regulatory bodies, such...

BLOG

UK FCA DC Outpost Signals Deeper Global Regulatory Cooperation

Britain’s financial watchdog is officially setting up shop in the United States. In a bid to strengthen transatlantic regulatory ties, the UK Financial Conduct Authority (FCA) has stationed a senior official at the British Embassy in Washington, D.C., marking the first time the FCA has established a physical presence on U.S. soil – see FCA...

EVENT

RegTech Summit London

Now in its 9th year, the RegTech Summit in London will bring together the RegTech ecosystem to explore how the European capital markets financial industry can leverage technology to drive innovation, cut costs and support regulatory change.

GUIDE

AI in Capital Markets: Practical Insight for a Transforming Industry – Free Handbook

AI is no longer on the horizon – it’s embedded in the infrastructure of modern capital markets. But separating real impact from inflated promises requires a grounded, practical understanding. The AI in Capital Markets Handbook 2025 provides exactly that. Designed for data-driven professionals across the trade life-cycle, compliance, infrastructure, and strategy, this handbook goes beyond...