VoxSmart has launched VX1, a communications compliance platform that brings mobile capture, surveillance, investigations, archiving, alert detection and voice transcription into a single interface.
The platform is designed for investment banks, hedge funds and asset managers monitoring communications across voice, mobile and digital channels. The announcement cites WhatsApp and Bloomberg chat among the sources contributing to growing data volumes and fragmented compliance processes.
VX1 consolidates communications data and workflows that may otherwise sit across separate capture, surveillance and investigation systems. VoxSmart said this unified approach will help compliance teams investigate communications linked to potentially suspicious trading activity.
The platform also embeds artificial intelligence (AI) within alert management and investigation workflows. VoxSmart describes its approach as human-led: AI can help analysts summarise, prioritise and investigate alerts, while people retain responsibility for compliance decisions.
“Firms are already seeing the greatest value from AI when it helps analysts summarise, prioritise and investigate alerts more effectively, rather than attempting to replace their judgement,” said Oliver Blower, chief executive officer of VoxSmart.
VoxSmart argues that bringing capture, communications data and investigation workflows together provides a more complete foundation for AI-assisted surveillance. Fragmented data could leave models and analysts working from an incomplete record, even where the surveillance technology itself is sophisticated.
“When communications are fragmented across different channels and systems, firms risk building increasingly sophisticated surveillance on top of incomplete foundation,” Blower said. “VX1 brings that data and those workflows together, giving firms the visibility and control they need to use AI confidently, while ensuring every decision remains explainable and accountable to a human.”
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